Terms & conditions

Terms and conditions for Detectly.io

Last updated: (October 29th 2023)

These terms and conditions ("Terms") govern your use of the Detectly.io website ("Site") and the Detectly monitoring service ("Service") offered by Detectly ApS. Please read these Terms carefully before using the Site or the Service.

1. Acceptance of terms

By accessing and using the Site or the Service, you agree to be bound by these Terms.

2. Registration

To use the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3. Service usage

  • a. Detectly.io grants you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
  • b. You are responsible for all activities that occur under your account and for keeping your password secure.
  • c. You agree to use the Service in compliance with all applicable laws, regulations, and codes of practice.
  • d. Detectly.io utilizes various methods to ascertain if a website or service is down, and while we strive for accuracy, we cannot guarantee the exact correctness of the data. Machine learning is employed to optimize and reduce potential false positives in downtime detection.

4. Fees and payment

  • a. Some features of the Service may be fee-based. You agree to pay all fees and charges as described on the Site.
  • b. The software aims to provide its service to businesses, and therefore, all prices are shown exclusive of VAT and/or other related fees unless explicitly stated otherwise.
  • c. Payment for subscription plans is typically billed on a recurring basis (e.g., monthly or annually) as indicated on the Site.
  • d. You agree to provide valid and updated payment information. Failure to make payment may result in the suspension or termination of your account.
  • e. Subscription payments are non-refundable. You may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing period.
  • f. Any discounts or promotional offers are applied at Detectly.io's discretion and may be subject to change or termination.

5. Monitoring and notifications

  • a. The Service provides monitoring of websites and online services and sends notifications in case of downtime.
  • b. You understand that notifications are dependent on various factors, including your internet connection, and that Detectly.io cannot guarantee timely notifications.
  • c. You, as the user, are solely responsible for any contacts created and the notifications sent through the Service. All responsibilities related to these contacts and notifications are held by you. You must ensure that you have obtained prior acceptance from the parties created under contacts for any notifications sent through the Service.

6. Data and privacy

Your use of the Service is subject to Detectly.io's Privacy Policy, which describes how we collect, use, and protect your information.

7. Price changes

We reserve the right to change the current price of your plan with a 30 days notice.

8. Disclaimer of accountability

Detectly.io shall not be held accountable for any negative outcomes resulting from your use of the Service. This disclaimer includes, but is not limited to, the following examples: a. The use of our Web Assistant is at your discretion, and we are not responsible for any issues or consequences related to its use. b. Detectly.io is not responsible for any problems arising from host provider issues that may occur due to pinging, such as limitations or restrictions imposed by your host provider.

9. Intellectual property

All content on the Site and available through the Service, including designs, text, graphics, images, and software, is the property of Detectly ApS or its licensors and protected by international copyright laws.

10. Limitation of liability

Detectly.io will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of your use of the Site or the Service.

11. Changes to these terms

Detectly.io reserves the right to modify these Terms at any time. Your continued use of the Site or the Service following such modifications constitutes your acceptance of the revised Terms.

12. Governing law

These terms are governed by the laws of Denmark, without regard to its conflict of laws principles.

13. Contact us

If you have any questions about these terms, please contact us at support@detectly.io.